Job Summary:

Responsible for providing social service information and referrals to residents of Mayors Manor.

Duties Performed:

· Provides information regarding Mayors Manor

· Provides information and referrals to tenants and prospective clients/community

· Assists tenants with emergency services referrals as needed and acts as a liaison with community agencies and services

· Provides supportive services to tenants

· Follows building procedures to ensure safety

· Follows visitor and guest building procedures including visitor and overnight log duties

· Completes building walk through and evaluation each shift including security camera tape change, activity and overnight written logs

· Oversees main desk and door, security cameras, phone coverage

· Assists Program Coordinator with appointments, confidential files, reporting and tenant functions

· Records client assistance and contact in tenant desk files

· Responsible for the general maintenance and cleanliness of desk and staff area

· Assists tenants with appointments such as medical, mental health, social security, court etc. as directed by Program Coordinator

· Complies with confidentiality policies

· Follows and enforces desk staff operations manual and procedures

· Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

CLICK HERE to download the full job description!

Duties Performed:

· Receives state COVID-19 customer referrals and contacts customers to verify resource needs.

· Completing client assessment and intake interviews received due to needs arising from COVID-19

· Collects/copies and enters documentation in the files, tracking systems, and multiple databases

· Refers clients to other MCCA or community assistance programs to assist during crisis COVID-19

· Serves as resource specialist and advocate for customer base during crisis COVID-19

· Updates all data base and tracking on customer follow up contacts

This position is a temporary position paid through Career Link. Please apply here: https://careerlinkil.com/help/finding-a-job

CLICK HERE to download the full job description!​​​​​​​