Job Summary:

Responsible for maintenance, including preventative maintenance on all MCCA properties and vehicles. This includes but is not limited to verification of completed documentation, assistance in maintaining files on each MCCA held property.  Responsible for cleaning main office and doing repairs as needed for all properties.

Duties Performed:

• Maintain confidentiality of all participant information
• Maintain organization of property timesheet documentation according to agency guidelines.
• Do daily exterior inspections of all MCCA properties including picking up litter
• Maintain plants and flowers at MCCA corporate office (watering, pruning, etc.)
• Keep book library filled
• Shared responsibility for maintenance on MCCA properties by carrying maintenance phone during non-business hours including weekends
• Work as a team to ensure continued operational maintenance including preventative maintenance of all MCCA properties.
• Ensure all preventative maintenance work is completed on MCCA vehicles.
• Maintain an internal inventory on all tools, appliances, materials to reduce redundancy of materials
• Quality installation of materials in all properties held by or in contracted work MCCA provides
• Perform repair work as assigned to keep the properties maintained
• Address immediate maintenance needs in a timely manner, including emergency calls and on call responsibilities
• Maintain and complete operational procedures to minimize downtime in residential units
• Move files to safe storage and transfer old files to storage as directed
• Assist in ordering materials as needed for upcoming projects
• Acquire proper permits for all projects as needed
• Assist director(s) in ensuring all pest control is completed as contractually agreed to
• Assist director(s) in overseeing contractor’s work to meet current program guidelines and training of proper installation techniques
• Ensure spaces are prepared for the next day by taking out trash and recycle, tidying furniture and dusting surfaces
• Sweep and mop floors, vacuum carpets
• Wash and sanitize toilets, and sinks and restocking disposables
• Clean kitchen sink, microwave, counters, and fridge
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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Job Summary:

Responsible for providing quality services to residential families and hotline callers  

General Job Duties:

• Maintain confidentiality of all client information

• Provide quality services to NH residents and hotline callers, including but not limited to, crisis counseling, safety planning, emotional support, IDVA advocacy  

• Complete intakes for clients seeking CDV services (as needed)

• Assist in determining NH eligibility and length of stay in conjunction with CDV team

• Provide an age-appropriate shelter orientation for NH adult and child residents, including but not limited to, security/safety procedures and normalization of family services

• Assist in completing assessments and creating/updating service plans (as needed)

• Assist in ensuring the documented progression of services needed and received

• Complete RA shift duty list (including shelter checks)

• Assist in providing a safe, nurturing NH environment, assist with communal living issues

• Provide dv education and parenting skills assistance (as applicable) to residential clients

• Offer cellular phones to victims as needed

• Work with other social service agencies to provide assistance for domestic violence victims

• Complete service logs and all necessary documentation during shift, complete self-check

• Request completion of departure surveys by residential clients

• Participate in internal and external meetings as requested

• Participate in the appreciative inquiry process & adhere to the Gossip Free Zone

• Assist with public awareness activities (re:  DV Awareness Month, etc.) 

• Assist with clerical projects, shelter maintenance, donation management as time permits

• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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Job Summary: 

Responsible for providing social service information and referrals to residents of Mayors Manor.

Duties Performed:

• Provides information regarding Mayors Manor
• Provides information and referrals to tenants and prospective clients/community
• Assists tenants with emergency services referrals as needed and acts as a liaison with community agencies and services
• Provides supportive services to tenants
• Follows building procedures to ensure safety
• Follows visitor and guest building procedures including visitor and overnight log duties
• Completes building walk through and evaluation each shift including security camera tape change, activity and overnight written logs
• Oversees main desk and door, security cameras, phone coverage
• Assists Program Coordinator with appointments, confidential files, reporting, and tenant functions
• Records client assistance and contact in tenant desk files
• Responsible for the general maintenance and cleanliness of desk and staff area
• Assists tenants with appointments such as medical, mental health, social security, court, etc. as directed by Program Coordinator
• Complies with confidentiality policies
• Follows and enforces desk staff operations manual and procedures
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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