Job Summary: 

Responsible for providing quality services to residential families and hotline callers

General Job Duties:

• Provide quality services to NH residents and hotline callers, including but not limited to, crisis counseling, safety planning, emotional support, IDVA advocacy
• Complete intakes for clients seeking CDV services (as needed)
• Assist in determining NH eligibility and length of stay in conjunction with CDV team
• Provide an age-appropriate shelter orientation for NH adult and child residents, including but not limited to, security/safety procedures and normalization of family services
• Assist in completing assessments and creating/updating service plans (as needed)
• Assist in ensuring the documented progression of services needed and received
• Complete RA shift duty list (including shelter checks)
• Assist in providing a safe, nurturing NH environment, assist with communal living issues
• Facilitating safety drills
• Provide DV education and parenting skills assistance (as applicable) to residential clients
• Offer cellular phones to victims as needed
• Work with other social service agencies to provide assistance for domestic violence victims
• Complete service logs and all necessary documentation during shift, complete self-check
• Assist in quality assurance as needed
• Request completion of departure surveys by residential clients
• Maintain confidentiality of all client information
• Facilitate applicable sessions of the 40-hour training curriculum
• Participate in internal and external meetings as requested
• Participate in the appreciative inquiry process & adhere to the Gossip Free Zone
• Assist with public awareness activities & provide community presentations as requested
• Assist with clerical projects, shelter maintenance, donation management as time permits
• Attend conferences and workshops as designated
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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