Job Summary:

Assists program staff with CSBG and other Community Service programs including outreach referral and advocacy services for individuals and families in McLean and Livingston Counties. This position will serve as the appointed Direct Linkage contact for referrals from McLean and Livingston County Career Link (referrals from the WIOA One-Stop Shop) to connect customers with Mid Central Community Actions programs and employment supportive services.

Job Specifications:

Physical Requirements: Ability to perform required tasks; light lifting required; ability to move around the office quickly; capability to work at a desk for long periods; ability to work occasional evening and/or weekend hours, ability to drive to satellite office.

Educational Requirements: Associate’s Degree in related field or comparable experience in direct client service for a non-profit organization. (Bachelor’s Degree preferred)

Prior Experience: Proficient in Microsoft Office and Excel, knowledge of local resources, knowledge of data base systems, experience working effectively with people experiencing crisis situations, prior interviewing experience a plus

Specific Skills: Effective listening and communication skills; ability to work effectively with people over the phone as well as in person; compassionate listener from strength-based perspective; non-judgmental attitude; sound problem solving skills; ability to respond effectively in a crisis situation; ability to multi-task and attend to detail; ability to work independently and in a team environment, effective written and verbal communication skills

Other: Commitment to MCCA’s mission, vision, culture, guiding principles, goals and objectives.

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Job Summary:

Responsible for providing quality services to residential families and hotline callers.

Job Qualifications:

Physical Requirements: Ability to lift children up to age 4, climb stairs, and perform necessary shift duties

Educational Requirements: Associate’s Degree or related work/volunteer experience

Specific Skills: Dedication and commitment to victims/survivors of domestic violence; ability to demonstrate effective client service delivery with sensitivity ; ability to demonstrate effective written and verbal communication skills; ability to handle stressful, crisis situations utilizing sound judgment; ability to work in a team environment to ensure 24/7 coverage for NH. Must be available to cover holidays as needed.

Other: Driver’s license and suitable transportation; working phone

CLICK HERE to download the full job description!