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Residential Advocate - CDV

Job Summary: 

Responsible for providing quality services to residential families and hotline callers


General Job Duties:

  • Provide quality services to NH residents and hotline callers, including but not limited to, crisis counseling, safety planning, emotional support, IDVA advocacy
  • Complete intakes for clients seeking CDV services (as needed)
  • Assist in determining NH eligibility and length of stay in conjunction with CDV team
  • Provide an age-appropriate shelter orientation for NH adult and child residents, including but not limited to, security/safety procedures and normalization of family services
  • Assist in completing assessments and creating/updating service plans (as needed)
  • Assist in ensuring the documented progression of services needed and received
  • Complete RA shift duty list (including shelter checks)
  • Assist in providing a safe, nurturing NH environment, assist with communal living issues
  • Facilitating safety drills
  • Provide DV education and parenting skills assistance (as applicable) to residential clients
  • Offer cellular phones to victims as needed
  • Work with other social service agencies to provide assistance for domestic violence victims
  • Complete service logs and all necessary documentation during shift, complete self-check
  • Assist in quality assurance as needed
  • Request completion of departure surveys by residential clients
  • Maintain confidentiality of all client information
  • Facilitate applicable sessions of the 40-hour training curriculum
  • Participate in internal and external meetings as requested
  • Participate in the appreciative inquiry process & adhere to the Gossip Free Zone
  • Assist with public awareness activities & provide community presentations as requested
  • Assist with clerical projects, shelter maintenance, donation management as time permits
  • Attend conferences and workshops as designated
  • Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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