Job Summary:  Assists program staff with CSBG and other Community Service programs including outreach referral and advocacy services for individuals and families in McLean and Livingston Counties.  This position will serve as the appointed Direct Linkage contact for referrals from McLean and Livingston County Career Link (referrals from the WIOA One-Stop-Shop) to connect customers with Mid Central Community Actions programs and employment supportive services.

 Job Specifications:

Physical Requirements:  Ability to perform required tasks; light lifting required; ability to move around the office quickly; capability to work at a desk for long periods; ability to work occasional evening and/or weekend hours, ability to drive to the satellite office.

Educational Requirements:  Associate’s Degree in related field or comparable experience in direct client service for a non-profit organization. (Bachelor’s Degree preferred)

Prior Experience:  Proficient in Microsoft Office and Excel, knowledge of local resources, knowledge of database systems, experience working effectively with people experiencing crisis situations, prior interviewing experience a plus

Specific Skills:  Effective listening and communication skills; ability to work effectively with people over the phone as well as in-person; compassionate a listener from strength-based perspective; non-judgmental attitude; sound problem-solving skills; ability to respond effectively in a crisis situation; ability to multi-task and attend to detail; ability to work independently and in a team environment, effective written and verbal communication skills 

Other:  Commitment to MCCA’s mission, vision, culture, guiding principles, goals, and objectives.

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Under the direct supervision of the Accountant, this position is responsible for entering data into multiple systems in an accurate and timely manner. Entering accounts payable and purchase orders, MMLP rent roll, Cash Receipts and Deposits, and balancing credit card statements

Job Specifications:

Physical Requirements: Ability to perform required tasks; light lifting required, ability to move around the office quickly, the capability to work at a desk for long periods

Educational Requirements:  Associate’s Degree and/or related work experience

Prior Experience:  Demonstrated success in entering data for various reports; proficient in Microsoft Office Suite; knowledge of database systems

Specific Skills:  Attention to detail; accuracy; ability to multi-task; problem-solving skills; effective written and verbal communication skills; ability to work independently and in a team environment

Other:  Commitment to MCCA’s mission, vision, culture, goals, and objectives

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Operate multi-line telephone system, serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains confidentiality.

This position is for our Pontiac location. Hours are Monday-Thursday 8a-4p with an hour lunch. 

Job Specifications (as applicable):

Physical Requirements: light lifting required, ability to move around the office quickly, capability to work at a desk for long periods

Educational Requirements: High School diploma or G.E.D. Additional training and/or college level classes desired

Prior Experience: 3 year experience in office procedures, telephone systems, office machines

Specific Skills: Ability to work in fast-paced office environment, assertive, must have excellent telephone communication skills, interpersonal skills, and customer service skills, basic office skills, including attention to detail and ability to accept and follow direction, ability to display good judgment, ability to prioritize, basic computer skills and knowledge of Microsoft Office, ability to work with a diverse client population

Other: Commitment to agency mission, vision and culture.

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The financial coach will also provide aspiring homebuyers with the skills, knowledge and information to buy and maintain a home and comprehensive individual counseling regarding the purchase of a home or to prevent foreclosure of a current home by assisting clients in overcoming obstacles with current financial situations, credit scores, and financial budgeting. The coach will develop corrective action plans, working with and analyzing customers’ overall financial status to identify options for each customer and work with the lending institutions regarding loan products for purchasing a home or modifications of current loans to prevent foreclosure.

Job Specifications (as applicable):

Educational Requirements:  Bachelors Degree or 5 years counseling/coaching experience required. 

Prior Experience: Two years work experience; experience in mortgage lending/processing, credit counseling or other counseling required

Specific Skills:  Completion of “Train the Trainer” coursework and certification as a Homeownership Counselor within nine (9) months of hire; reading, writing and mathematical skills with mathematical aptitude sufficient to produce error-free documentation; demonstrated ability to work cooperatively in a team environment for problem-solving and resolution of customer issues; proficiency in Windows-based software; demonstrated ability to learn and use database, customer tracking, and other software; excellent organizational skills; effective oral and written communication skills; proven ability to coordinate multiple tasks; demonstrated ability to service a multi-cultural customer base; demonstrated ability to perform within established timelines; bilingual skills (Spanish language verbal & written) desired.

• Highly motivated self-starter with strong project management, facilitation and change management skills.

• Ability to work effectively in both individual and group settings.

• Ability to work independently with little or no supervision and also as a productive team member.

• Ability to be flexible, adaptive and positive in a constantly changing environment.

Other: Flexible scheduling for some evenings and weekends is required.  Valid drivers license with access to an automobile.  Ongoing training in homeownership counseling required and be available to travel to weekly conference trainings twice per year.

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The position will be responsible for providing quality services to residential families and hotline callers.

Job Specifications:

Physical Requirements: Ability to lift children up to age 4, climb stairs, and perform necessary shift duties

Educational Requirements: Associate’s Degree or related work/volunteer experience

Specific Skills: Dedication and commitment to victims/survivors of domestic violence; ability to demonstrate effective client service delivery with sensitivity ; ability to demonstrate effective written and verbal communication skills; ability to handle stressful, crisis situations utilizing sound judgment; ability to work in a team environment to ensure 24/7 coverage for our Neville House shelter.

Other: Driver’s license and suitable transportation; working phone, Commitment to MCCA’s mission, vision, culture, goals and objectives

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Responsible for all program service data entry and maintaining total record confidentiality.

Job Qualifications:

• Dedication and commitment to victims/survivors of domestic violence
• Bachelor’s Degree in related field (preferred)
• INFONET data system experience (preferred)
• Related computer systems experience (required)
• Ability to demonstrate effective written and verbal communication skills
• Ability to handle stressful, crisis situations
• Ability to utilize sound judgment and problem solving skills
• Ability to utilize multi-tasking and organizational skills
• Ability to attend to detail and demonstrate technical & organizational skills
• Ability to enter data accurately and efficiently
• Ability to work in a team environment
• Insured and reliable transportation and valid driver’s license
• Working home telephone or cell phone

This job description is not intended to be all-inclusive.  
The employee will also perform other related duties as designated by the Director of CDV Programs or immediate Supervisor.

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Responsible for providing social service information and referrals to residents of Mayors Manor.

Job Specifications:

Physical Requirements: Ability to perform required tasks such as climbing three flights of stairs multiple times in a shift

Educational Requirements: High school diploma with work/volunteer experience or an Associate’s Degree

Specific Skills: Ability to work with a diverse population of individuals with special needs; ability to work independently; attention to detail; ability to enforce policies; must possess written and oral communication skills; ability to work with tenants, guest, staff and various agencies throughout the community; ability to handle stressful and crisis situations utilizing sound judgement good attendance and punctuality

Other: Driver’s license and suitable transportation; working phone.

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