Job Summary: Responsible for providing legal advocacy services to victims of domestic violence.

General Job Duties:   

• Complete intakes for clients seeking legal advocacy services
• Provide quality services to victims of domestic violence, including but not limited to, civil / criminal advocacy, individual / group IDVA, safety planning
• Provide emotional support and education to victims seeking an OP
• Assist clients in completing the EOP and POP paperwork and filing process
• Provide in-person and telephone counseling, advocacy, information, and referrals
• Provide educational materials (re:  purple packets) to domestic violence victims
• Facilitate Pre-Hearing group sessions for clients
• Accompany clients to court proceedings
• Coordinate with Victim/Witness Office to provide information to clients regarding dispositions and future hearing dates
• Network with other agencies to provide assistance for domestic violence victims
• Maintain confidentiality of all client information
• Complete service logs and all necessary paperwork to document hours of service, training, etc. and submit to designated staff on a weekly basis (minimum)
• Complete monthly narratives and administer measurable outcome tools for grants
• Facilitate applicable sessions of the 40-hour training classes
• Participate in Program and Outreach team meetings
• Attend Task Force and DV multi-disciplinary team meetings
• Participate in the Appreciative Inquiry process and adhere to the Gossip Free zone
• Participate in DV Awareness Month and Week Without Violence activities
• Provide community presentations and professional trainings as requested
• Participate in the on-call rotation as scheduled
• Attend conferences and workshops as designated
• Adhere to and demonstrate MCCA’s guiding principles of integrity and respect
• Adhere to MCCA’s gossip free zone
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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Job Summary: 

Responsible for providing quality services to residential families and hotline callers

General Job Duties:

• Provide quality services to NH residents and hotline callers, including but not limited to, crisis counseling, safety planning, emotional support, IDVA advocacy
• Complete intakes for clients seeking CDV services (as needed)
• Assist in determining NH eligibility and length of stay in conjunction with CDV team
• Provide an age-appropriate shelter orientation for NH adult and child residents, including but not limited to, security/safety procedures and normalization of family services
• Assist in completing assessments and creating/updating service plans (as needed)
• Assist in ensuring the documented progression of services needed and received
• Complete RA shift duty list (including shelter checks)
• Assist in providing a safe, nurturing NH environment, assist with communal living issues
• Facilitating safety drills
• Provide DV education and parenting skills assistance (as applicable) to residential clients
• Offer cellular phones to victims as needed
• Work with other social service agencies to provide assistance for domestic violence victims
• Complete service logs and all necessary documentation during shift, complete self-check
• Assist in quality assurance as needed
• Request completion of departure surveys by residential clients
• Maintain confidentiality of all client information
• Facilitate applicable sessions of the 40-hour training curriculum
• Participate in internal and external meetings as requested
• Participate in the appreciative inquiry process & adhere to the Gossip Free Zone
• Assist with public awareness activities & provide community presentations as requested
• Assist with clerical projects, shelter maintenance, donation management as time permits
• Attend conferences and workshops as designated
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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Job Summary:

Provide instruction and guidance on topics related to finances to help customers gain the knowledge, capacity and tools to make sound financial decisions and access financial products that are right for them and help them understand credit, build savings, and reduce debt. Work with customers to facilitate the process toward attainment of established goals.

The financial coach will also provide aspiring homebuyers with the skills, knowledge and information to buy and maintain a home and comprehensive individual counseling regarding the purchase of a home or to prevent foreclosure of a current home by assisting clients in overcoming obstacles with current financial situations, credit scores, and financial budgeting. The coach will develop corrective action plans, working with and analyzing customers’ overall financial status to identify options for each customer and work with the lending institutions regarding loan products for purchasing a home or modifications of current loans to prevent foreclosure.

Job Responsibilities:

    General Coaching/Counseling:

• Build relationships with customers to set goals and provide ongoing support to achieve goals
• Work with customers to create and follow a budget and track expenditures
• Educate customers about consumer credit issues and assist in the development of a plan to resolve the issues
• Provide guidance to customers about debt management
• Educate customers on financial products and decision-making
• Prepare first-time homebuyers for pre-approval for financing for home purchase and assess readiness to buy by planning, organizing and facilitating homebuyer education class curriculum and providing individual comprehensive home ownership counseling
• Program, coordinating with lenders, realtors, and applicants as required
• Counsels and assists existing homeowners to maintain their homeownership
• Provide comprehensive foreclosure counseling services
• Be familiar with local financing programs
• Work with lenders to market MCCA’s services and products

    Training Events and Workshops:

• Plan, organize and facilitate FOC Orientation, Money Matters ,pre-purchase, homebuyer education, post-purchase and foreclosure prevention and skills development workshops
• Conduct community outreach and marketing for workshops
• Secure and orient appropriate speakers for trainings and workshops

    File Maintenance & Reporting:

• Create and maintain hard copy and electronic files for each customer, including all necessary and required forms and documentation, monitor client progress, and assist in reporting to funders;
• Complete accurate and timely appropriate statistical reports to include information regarding counseling services and outcomes data
• Coordinate with all necessary community resources (realtors, lenders, appraisers, title company representatives, program administrators, county and city representatives, etc.) to ensure that documentation is accurate, complete, timely, and satisfies all requirements and parameters of programs/services offered.
• Report progress on an agreed-upon production plan
• Assists in the preparation of grant applications and reporting

    Other:

• Interact and collaborate with others in pursuit of and attainment of the program goals established by the organization
• Coordinate with MCCA staff on issues relating to financial coaching, homeownership promotion and preservation counseling and lender programs
• Maintain required job skills and core professional competencies. Attend and participate in required educational programs and staff meetings
• Adhere to and demonstrate MCCA’s guiding principles of integrity and respect
• Adhere to MCCA’s gossip free zone
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

CLICK HERE to download the full job description!

Job Summary:

Provide instruction and guidance on topics related to finances to help customers gain the knowledge, capacity and tools to make sound financial decisions and access financial products that are right for them and help them understand credit, build savings, and reduce debt. Work with customers to facilitate the process toward attainment of established goals.

Employment coach will plan, develop, and implement projects around employment coaching and job placement/referral. This position will research, plan, and implement a strategy for building relationships with local businesses and selling the benefits of our bundled services model.

Job Responsibilities:

    General Coaching/Counseling:

• Conduct intake assessment for baseline data
• Create service plan for short and long term goals
• Ensure confidentiality of customers information
• Build relationships with customers for ongoing support to achieve goals
• Work with customers to create and follow a budget and track expenditures
• Educate customers about consumer credit issues and assist in the development of a plan to resolve the issues
• Provide guidance to customers about debt management
• Educate customers on financial products and decision-making
• Be familiar with local financing programs
• Work with lenders to market MCCA’s services and products
• Ensure accurate and timely phone responses, applications, and incentive/support payments
• Engage in one-on-one coaching or education for financial capability
• Promote bundle services to all customers
• Travel between McLean and Livingston County offices, as well as outreach locations as assigned
• Implement the comprehensive career-building curriculum
• Provide one-on-one professional development coaching and guidance
• Provide feedback on resumes, cover letters, and mock interviews
• Network and foster ongoing relationships with area employers and their employees
• Serve as liaison to Heartland Community College career & educational pathway students in McLean and Livingston Counties

    Training Events and Workshops:

• Conduct community outreach and marketing for workshops
• Secure and orient appropriate speakers for trainings and workshops
• Facilitate workshops in McLean and Livingston Counties

    File Maintenance & Reporting:

• Create and maintain hard copy and electronic files for each customer, including all necessary and required forms and documentation, monitor client progress, and assist in reporting to funders.
• Complete accurate and timely appropriate statistical reports to include information regarding counseling services and outcomes data
• Report progress on an agreed-upon production plan
• Assist in the preparation of grant applications

    Other:

• Interact and collaborate with others in pursuit of and attainment of the program goals established by the organization
• Coordinate with MCCA staff on issues relating to financial and employment coaching
• Maintain required job skills and core professional competencies.
• Attend and participate in required educational programs, staff meetings, Next Step Operational meetings, Performance Benchmark meeting, and staff meetings
• Adhere to and demonstrate MCCA’s guiding principles of integrity and respect
• Adhere to MCCA’s gossip free zone
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

CLICK HERE to download the full job description!

Job Summary:

Provide instruction and guidance on topics related to employment and financial coaching to aid customers in gaining the knowledge, capacity and tools to seek employment, access employment opportunities and resources, and/or advance toward long term career goals. Create opportunity for customers to make sound financial decisions once employment is obtained and access financial products as they work to understand credit, build savings, and reduce debt. Work continuously with customers to facilitate the process of attainment of established goals as an avenue toward financial and economic security.

This position is responsible for providing employment and financial/life skills coaching to customers.

Employment coach will plan, develop, and implement projects around employment coaching and job placement/referral. This position will research, plan, and implement a strategy for building relationships with local businesses and selling the benefits of our bundled services model.

Job Responsibilities:

General Coaching/Counseling:

· Conduct intake assessment for baseline data

· Create service plan for short and long term goals

· Ensure confidentiality of customers information

· Build relationships with customers for ongoing support to achieve goals

· Provide customers with tools and coaching in order to aid them in accessing employment opportunities, employment resources, and employer contacts

· Work with customers to create and follow a budget and track expenditures as they advance their earned income

· Educate customers about consumer credit issues and assist in the development of a plan to resolve the issues of debt

· Provide guidance to customers in order to address debt reduction, savings, and options for increasing earned income

· Educate customers on financial products and decision-making

· Assist customers to begin/increase savings for emergencies and goals

· Assist customers with development of resumes, mock interview practices, and provide guidance and resources related to job search activities

· Aid customers in accessing employment supportive resources through bundled service provision and promote bundle services to all participants

· Ensure accurate and timely phone responses, applications, and incentive/support payments.

· Engage in one-on-one coaching or education for employment and financial capability

· Travel between McLean and Livingston County offices, as well as outreach locations as assigned

· Implement the comprehensive career-building curriculum

· Provide one-on-one professional development coaching and guidance

· Network and foster ongoing relationships with area employment services and employers

· Serve as liaison to Heartland Community College career & educational pathway students in McLean and Livingston Counties

Training Events and Workshops:

· Conduct community outreach and marketing for workshops

· Secure and orient appropriate speakers for trainings and workshops

· Facilitate workshops in McLean and Livingston Counties

File Maintenance & Reporting:

· Create and maintain hard copy and electronic files for each customer, including all necessary and required forms and documentation, monitor client progress, and assist in reporting to funders.

· Complete accurate and timely appropriate statistical reports to include information regarding coaching services and outcomes data.

· Report progress on an agreed-upon production plan

· Assist in preparation of grant applications

Other:

· Interact and collaborate with others in pursuit of and attainment of the program goals established by the organization

· Coordinate with MCCA staff on issues relating to employment and financial coaching

· Maintain required job skills and core professional competencies

· Attend and participate in required educational programs, staff meetings, Next Step Operational meetings, Performance Benchmark meeting, and staff meetings

· Adhere to and demonstrate MCCA’s guiding principles of integrity and respect

· Adhere to MCCA’s gossip free zone

· Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

CLICK HERE to download the full job description!

Job Summary:  This position is responsible for the oversight of the agency’s office communication and technology systems. Responsible for carrying out or arranging for the maintenance tasks and installations related to the agency’s computer system, purchasing of system components and software, coordination with systems consultants as required. In conjunction with directors of each service area, this position is responsible for ensuring consistent and accurate data entry into multiple (5+) systems; complete statistical data collection, analysis, and reporting to meet funder requirements; assist with agency document creation and organizational compliance; manage agency databases and online accounts, and internal user access.

Duties Performed:

Data Collection, Reporting, and Analysis

• Maintain confidentiality of all client information
• Develop new tracking systems and/or methods with program directors as needed.
• Work with staff to complete grant applications and provide applicable data as needed.
• Collect and analyze data for programs and agency projects, including annual Community Needs Assessment.
• Extract data from data systems for preparation of grant applications and reports to assist other directors or complete agency applications and reports
• Maintain documentation of data collection and reporting processes in a Standard Operating Procedure format.
• Complete program grant reports as needed to maintain grant compliance.
• Maintain the Grants Matrix and agency reports due.
• Work with directors to assess reporting needs, then coordinate and complete necessary reports as needed.
• Maintain the agency Scoreboard and make repairs as needed, build new Scoreboard for agency each fiscal year.
• Review processes and make recommendations for improvements related to data accuracy, process efficiency, reporting consistency, etc. as needed.

Communication and Technology Systems Management

• Ensure that staff who require computer work stations have the necessary hardware and software, including access to the network as applicable. Includes maintaining a schedule of replacement of computers and printers.
• Maintain records of user access (internal and external databases), and manage activations and deactivations as needed.
• Update procedures and protocol for computer use in the agency with executive approval.
• Work with staff to ensure the system capability is adequate for the requirements of their duties and/or funding agencies.
• Work with IT services provider to:
• Assist identified department staff with computer issues and coordinate troubleshooting and upgrades as necessary.
• Monitor network use and file storage to maximize disk storage capacity.
• Review service requests provided by Integrity on a quarterly basis, review and schedule necessary maintenance and upgrades.
• Coordinate upgrades of hardware and software with staff as required.
• Research vendors and obtain quotations when equipment purchases are required and as appropriate.
• Maintain the computer and small equipment inventory, including reporting purchases and disposals to the fiscal team.
• Dispose of unserviceable or obsolete equipment following agency disposition policy.
• Assist agency staff in use of applications as required.
• Serve as staff liaison for all technology service vendors, including printers, phones, computers, and internet.
• Develop and maintain technology plans.
• Adhere to and demonstrate MCCA’s guiding principles of integrity and respect
• Adhere to MCCA’s gossip free zone
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

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Job Summary:  Assists program staff with CSBG and other Community Service programs including outreach referral and advocacy services for individuals and families in Livingston County.  This position will serve as the appointed Direct Linkage contact for referrals from Livingston County Career Link (referrals from the WIOA One-Stop Shop) to connect customers with Mid Central Community Actions programs and employment supportive services.

Duties Performed:

• Conduct telephone screening of clients
• Scheduling intake appointments for assessment and evaluation
• Completing client assessment and interviews
• Collects/copies and enters documentation in the files
• Complete data entry in tracker systems and databases as required
• Become familiar with program guidelines, reporting requirements
• Participates with program staff in planning, implementation, and design of programs and workshops
• Assists with annual needs survey as requested
• Approve client payments with review by appropriate staff
• Refers clients to other MCCA or community assistance programs
• Serves as resource specialist and advocate for customer base
• Aids with workshops and activities providing customers with employment tools and employment supportive resource provision
• Provide overview of MCCA agency services that can benefit customers and communities.
• Assist participants in completing budget forms and help them to identify changes they can make to improve their budget
• Provide short term to medium term case management/coaching support services to help participants work toward achieving their goals
• Complete follow up communication procedures with participants at 6 months
• Understand available community resources to efficiently refer clients to other MCCA programs and community resources
• Refer participants to Next Step Financial Opportunity Center to achieve long term goals
• Ensure complete and accurate data entry for designated agency programs in multiple data entry systems
• Travel to outreach locations as assigned
• Ensure file compliance for people served in designated agency programs
• Ensure accurate and timely phone responses, applications, and payments
• Ensure confidentiality of customer information; secure files in locked cabinet
• Participate in team meetings and all-staff meetings
• Be available for regularly scheduled evening and/or weekend workshops or meetings with participants
• Adhere to and demonstrate MCCA’s guiding principles of integrity and respect
• Adhere to MCCA’s gossip free zone
• Any other duties assigned and deemed necessary for the effective and efficient operation of the agency

CLICK HERE to download the full job description!